About Us & Meet the MTM Transit Leadership Team

Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life.

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations.

In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources.

Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.

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Vision

Communities without barriers

Mission

Our mission is to help agencies meet the transportation needs of their communities—specifically, transit-dependent populations—while ensuring an exceptional passenger experience.

MTM Transit President and CEO Alaina Macia. MTM Transit leadership, including Alaina Macia and COO Brian Balogh, are dedicated to achieving our vision and mission.

Core Values

MTM Transit’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

MTM Transit leadership are dedicated to carrying out MTM Transit's five core values.

About Our Affiliate MTM

Since 1995, MTM has managed non-emergency medical transportation (NEMT) for state and county governments, managed care organizations (MCOs), health systems, and other programs involving transportation for the disabled, underserved, and elderly. MTM’s services include NEMT and ADA paratransit brokerage, quality assurance, mobility management, special needs school transportation, and paratransit eligibility assessments and travel training. As one of the nation’s largest, most experienced transportation managers, MTM provides more than 20 million trips for 12 million individuals in 30 states and the District of Columbia, and handles over 7.5 million calls through its customer service operations.

Our Focus On Sustainability and Our Environment

Sustainability efforts, climate change, and our environment are ever-growing areas of concern for many Americans and businesses—particularly those in the transit industry. At MTM Transit, we are putting our best efforts forward reduce our carbon footprint and make a positive impact on our industry. Our Climate Impact Statement reflects our commitment to impacting and leading change:

MTM Transit supports efforts to mitigate the impact of climate change, and is committed to lobbying for regulations that support sustainability and positive impact. Working in tandem with our industry partners and peers, we’re advocating for requirements around the use of fuel efficient vehicles in our efforts to reduce vehicle emissions and promote more environmentally friendly means of transportation for our clients and passengers.

To support this statement, we’re committed to introducing electric and hybrid vehicles into our fleets nationwide, installing solar lighting in our facilities, utilizing re-refined fluids in all of our vehicles, and enhancing our recycling efforts. But this is just the start—we’re on a mission to be the transit industry’s premiere green partner, and are continually exploring new opportunities for going green and making a difference for our environment.

MTM and MTM Transit leadership are dedicated to going green and becoming more sustainable.

Leadership

MTM Transit leadership, led by President and CEO Alaina Macia and COO Brian Balogh, are dedicated to living out of vision, mission, and core values. Meet our leadership team and learn more about their backgrounds and expertise!

Alaina Macia

Alaina Macia

President & CEO

Alaina Macia

Alaina Macia

President & CEO

As the President and CEO of MTM, Alaina is a leader in the healthcare and transit industries. Her vision and passion for ensuring community services are accessible without barriers—including healthcare, job access, and social services—for all persons, including those in need, is what continues to drive MTM forward. Since 2005, she has overseen MTM's growth from $30 million in annual revenue to nearly $700 million. MTM’s staff of nearly 2,000 employees provides more 20 million trips per year in 31 states. She is leading the transportation industry to be focused on a sustainable future with a reduction in climate impact. Alaina holds a master’s degree in business administration from Washington University in St. Louis’ Olin School of Business. She is actively involved in the St. Louis community. Alaina is a member of the Washington University Institute of Public Health National Council, the St. Louis Chapter of YPO (Young Presidents Council), the St. Louis Regional Business Council, and the MICDS Board of Trustees, and serves on the Foundation for Barnes-Jewish Hospital. She has been the recipient of many honors, including being named one of 2012’s Most Influential Businesswomen by the St. Louis Business Journal; she was also named to the publication’s 30 Under 30 class in 2004 and 40 Under 40 class in 2011. In 2014, she was named to Mass Transit Magazine’s 40 Under 40 List and received the Entrepreneur of the Year award in the Midwest Region’s Healthcare Services category by Ernst & Young. In 2018, she was honored to be named to the St. Louis Business Journal’s list of the area’s Technology Executives of the Year.
Katherine Lemley

Katherine Lemley

General Counsel

Katherine Lemley

Katherine Lemley

General Counsel

An accomplished attorney with demonstrated success providing strategic legal advice to organizations in the healthcare industry, Katherine ensures MTM adheres to federal, state, and local laws and regulatory requirements in all of our operating areas. She is MTM’s chief advisor and representation on all legal matters, and oversees the execution of all contracts with clients, vendors, and providers. Katherine is also a valued resource and guide to MTM’s Risk Management Committee and Board of Directors. Prior to joining MTM, she was Regional General Counsel for Centene Corporate, and was also an 14-year attorney at Bryan Cave. A member of the American Bar Association, Katherine earned her Juris Doctorate from the St. Louis University School of Law, as well as her Executive MBA from Washington University in St. Louis.
Michele Lucas

Michele Lucas

Chief Marketing Officer

Michele Lucas

Michele Lucas

Chief Marketing Officer

Michele has more than 20 years of experience in sales and marketing leadership roles. As the Chief Marketing Officer, she oversees MTM's expert Marketing Department and supports our efforts in new business acquisition. Michele is also responsible for MTM’s account management and client relations functions, and supports clients in developing program manuals, member educational materials, community outreach materials, and newsletters for all stakeholder groups. She holds a master’s degree in business administration.
Kerri Mileski

Kerri Mileski

Chief Human Resource Officer

Kerri Mileski

Kerri Mileski

Chief Human Resource Officer

With more than ten years of experience in corporate compliance, employee relations, strategic planning, and new business implementation, Kerri is MTM's human resources expert. As the Chief Human Resource Officer, she focuses on staff engagement and organizational design to streamline our overall operations. Kerri oversees MTM’s Human Resources, Training, and Employee Engagement teams to ensure ongoing corporate enhancement, as well as improved employee hiring practices, training programs, and satisfaction. Her main goal is to ensure we hire and train the most qualified staff, resulting in overall operational quality and client satisfaction. She holds a master’s degree in organizational leadership.
Jill Heneghan

Jill Heneghan

Chief Financial Officer

Jill Heneghan

Jill Heneghan

Chief Financial Officer

Jill oversees all aspects of MTM’s Accounting and Finance teams, including accounts payable, accounting operations, payroll, and reporting. Her more than 12 years of experience in financial planning, auditing, and analysis help her continually ensure that MTM is a fiscally responsible company capable of meeting the needs of clients nationwide. Jill holds a master’s degree in accounting from the University of Missouri.
Brian Balogh

Brian Balogh

Chief Operating Officer, Transit

Brian Balogh

Brian Balogh

Chief Operating Officer, Transit

Brian leads MTM Transit’s operations to achieve contract compliance and efficient quality service. He joined MTM Transit in 2016 with more than 24 years of transportation management experience. Brian possesses significant leadership experience overseeing transit operations across the nation, including fixed route, paratransit, mobility management, and ADA assessment and travel training programs. As Chief Operating Officer, he oversees MTM Transit’s location operations nationwide to ensure the most appropriate and cost-effective delivery of transportation services. He works closely with clients to understand the local climate and issues pertaining to each of our transit programs. In his hands-on approach, each client receives personal, program-specific support. He received his education from Cleveland State University.
Rick Holbrook

Rick Holbrook

Chief Technology Officer

Rick Holbrook

Rick Holbrook

Chief Technology Officer

Rick brings to MTM nearly 35 years of experience leading technology functions for organizations in the healthcare industry. In his role as MTM’s CTO, Rick leads our technology-driven business solutions, and in particular, delivers the ongoing development of our proprietary non-emergency medical transportation (NEMT) scheduling platform, Reveal. As the leader of our high performing IT team, Rick provides true vision for future technology enhancements and investments, ensuring a seamless digital experience for stakeholders. Rick holds his bachelor’s of science degree in computer science and psychology, with a bachelor’s of arts degree in business management.

Ed Overn

Regional Vice President, Transit

Ed Overn

Regional Vice President, Transit

To help ensure our regional teams flourish through exceptional leadership and hands-on management, Ed oversees MTM Transit’s paratransit, fixed route, microtransit, travel training, quality assurance, and special needs transportation services in the East region. Working with our clients and local management teams, his ultimate goals are to increase service efficiency, ensure contractual compliance, and support ongoing growth. A 36-year veteran of the transportation industry, Ed has served in a variety of roles that have helped him cultivate his vast transit knowledge and expertise. Beginning as an EMS Dispatcher and Paratransit Operator in 1984, Ed quickly advanced his career into executive-level management roles with organizations like American Medical Response, Laidlaw Transit Services, MV Transportation, and Transdev North America.
Scott Transue

Scott Transue

Regional Vice President, Transit

Scott Transue

Scott Transue

Regional Vice President, Transit

With more than 22 years of public and private sector transit management experience, including paratransit, dial a ride, fixed route, travel training, eligibility assessment, call center, and capital projects, Scott offers MTM Transit clients in the West region hands-on oversight and expertise. His focus on safety, quality maintenance, and superior customer service, combined with his unique leadership experience, are of great benefit to MTM Transit as we continue our rapid growth in the West region. Scott’s invaluable experience includes leadership positions with private organizations as a Vice President and Chief Operating Officer (COO); he also worked for the San Diego Metropolitan Transit System (MTS) managing a variety of projects. His work with people with disabilities brought him into the transit industry. Prior to his roles in transit, Scott managed an Adult Day Health Center, where he provided his clients with mobility training—now officially recognized in the industry as travel training. Scott earned his Bachelor’s Degree from San Diego State University (SDSU).
Jack Hempstead

Jack Hempstead

Regional Vice President, Transit

Jack Hempstead

Jack Hempstead

Regional Vice President, Transit

Jack is an invaluable resource to MTM Transit’s operations and clients in the Central region of the country, collaborating with all stakeholders to increase service efficiency, ensure contractual compliance, and support ongoing growth. Jack’s background in the industry includes nearly 15 years of experience in transit leadership roles with national organizations like Laidlaw, MV Transportation, and First Transit. In his previous ten-year career with MV Transportation, he was a two-time nominee for General Manager of the year due to his ongoing commitment to employee morale, operational efficiency, and safety. Jack holds a Master’s Degree in Business Administration.
Ben Kletti

Ben Kletti

Regional Director of Maintenance

Ben Kletti

Ben Kletti

Regional Director of Maintenance

Ben oversees all maintenance functions for MTM Transit’s operations in the East and Central regions of the country, working with General Managers and maintenance teams to provide safe, timely, and high quality performance of preventive fleet maintenance, repairs, and bodywork. He is a seasoned maintenance professional, having spent more than 18 years in leadership roles in vehicle maintenance. Ben offers a hands-on supervisory approach that benefits our maintenance teams, clients, and passengers. For the past 12 years, Ben has held high-level leadership positions, overseeing daily maintenance operations and preventive maintenance for fleets of over 100 vehicles.
Joe Sullivan

Joseph Sullivan

Regional Director of Maintenance

Joe Sullivan

Joseph Sullivan

Regional Director of Maintenance

As Regional Director of Maintenance, Joseph oversees MTM Transit’s maintenance activities for our contracts in the West region of the United States. Joseph has more than 10 years of experience in the fleet maintenance industry, holding positions from Transit Bus Technician to Fleet Maintenance Supervisor. Joseph is an ASE-Certified Master Technician and has experience repairing and overseeing repairs on cutaways, alternative fuel vehicles, Multiplex electronic control systems, and ITS equipment. In 2015, he was awarded the American Public Works Association Professional Manager of the Year in Public Fleet for the Sacramento Chapter.
Matthew Weinberg

Matthew Weinberg

Director, Safety Administration

Matthew Weinberg

Matthew Weinberg

Director, Safety Administration

As our Director, Safety Administration, Matthew oversees MTM Transit’s award-winning safety and training programs, which are aimed at ensuring high quality, safe transportation for passengers nationwide. He also oversees, updates, and enforces our Safety Management System, System Safety Program Plan, Emergency Preparedness Plan, and Drug and Alcohol Policies across our book of business. Matthew directs and conducts company-wide operational safety audits, and facilitates creative safety initiatives like regular safety blitzes, as well as our exclusive Master Operator and ZAP programs. Additionally, he coordinates with local management teams and our clients to ensure all locations meet our safety goals and training objectives, while maintaining compliance with local, state, and Federal regulations. Over the course of his nearly 20 year career, he has been responsible for safety and compliance at several large national transit organizations. Matthew is a Certified Safety and Health Manager (CSHM).
An orange blob. MTM Transit offers plentiful transit technology solutions and partnerships, including paratransit RSD platforms and fixed route technology.